If you are looking for a rewarding role in the agricultural sector, the Service Centre Operator job at Ravensdown in Auckland is an excellent opportunity. Ravensdown is a trusted farmer-owned co-operative that has been serving communities across the country for more than 40 years. This position is ideal for someone with a mix of practical skills, customer service experience, and a strong commitment to safety. Whether you have worked in a yard, logistics, or customer-facing environment before, this role offers stability, growth, and a chance to contribute to smarter, more sustainable farming.
About Ravensdown – Commitment to Smarter Farming
Ravensdown is one of New Zealand’s leading farmer-owned co-operatives, operating within the agricultural and environmental sector. Established with the mission of helping farmers optimise productivity and profitability, Ravensdown is more than just a fertiliser supplier. The company is a partner to farmers, offering nutrient management services, technical advice, and reliable delivery of farm inputs.
Ravensdown’s core mission is captured in its motto: Smarter farming for a better New Zealand™. This vision reflects the co-operative’s commitment to sustainable practices, reducing environmental impact, and supporting farming communities across the country. With over four decades of trusted service, Ravensdown has built a reputation as a business that values integrity, innovation, and collaboration.
Ravensdown’s Values and Culture
As a co-operative, Ravensdown’s values are deeply rooted in supporting farmers and the wider community. Their culture promotes inclusivity, teamwork, and a strong focus on health and safety. Every employee plays a role in ensuring customer satisfaction and environmental responsibility. Ravensdown also invests in technology, digital platforms, and training to equip employees with the tools they need to succeed.
By joining Ravensdown, you become part of a forward-thinking organisation that embraces innovation while remaining grounded in its co-operative values. The company promotes career development and encourages staff to build long-term careers in a supportive, family-oriented workplace.
Job Summary – Service Centre Operator
The Service Centre Operator position in Te Puke is a hands-on role designed for individuals who enjoy variety in their daily tasks. This is not just a warehouse or yard role; it combines machinery operation, stock management, and direct customer interaction.
As a Service Centre Operator, you will be involved in blending bulk fertiliser, managing stock, and ensuring timely, accurate service delivery. You will also interact with farmers and customers, assisting them with orders and providing professional service. The role requires flexibility, especially during peak farming seasons, when longer hours and weekend work may be required.
This role is an excellent opportunity for someone who values both physical work and customer service, with plenty of scope to develop new skills and grow within the company.
Key Responsibilities
As a Service Centre Operator at Ravensdown Te Puke, you will be responsible for a wide range of operational and customer-facing tasks, including:
- Blending bulk fertiliser according to orders.
- Operating heavy machinery, including front-end loaders and forklifts.
- Processing computerised orders and managing stock.
- Providing high-quality customer service and building strong relationships with local farmers.
- Ensuring compliance with health and safety standards at all times.
- Maintaining cleanliness, organisation, and safety in the yard and store areas.
- Selling directly to customers and handling transactions.
- Supporting seasonal demands, including extended hours and weekend work when required.
- Participating in team operations to keep the service centre running smoothly.
- Following instructions and working collaboratively to meet business goals.
Required Qualifications and Skills
To be successful in this role, candidates should bring a combination of practical and interpersonal skills. The key requirements include:
- Previous experience in a customer-focused or yard/store role.
- Strong health and safety awareness with a safety-first mindset.
- Computer literacy or willingness to learn Ravensdown’s stock management system.
- Forklift or front-end loader experience (preferred but not essential).
- Physical fitness and ability to work outdoors in varying conditions.
- Good communication and teamwork skills.
- Flexibility to work Saturdays and peak seasonal hours.
- A proactive, reliable, and customer-friendly personality.
Work Environment and Culture
The Te Puke Service Centre offers a collaborative and supportive work environment. Employees work as part of a close-knit team that shares responsibilities and supports one another, especially during busy times. The culture is built on Ravensdown’s co-operative principles, with a focus on shared success, respect, and community service. Health and safety is a top priority, ensuring a safe and enjoyable workplace for all staff.
Salary and Benefits
Ravensdown provides a competitive salary package with excellent employee benefits, including:
- 5% superannuation contributions.
- Comprehensive medical insurance.
- Additional allowances.
- Career advancement opportunities within a nationwide co-operative.
- A positive company culture that values work-life balance.
- Ongoing training and professional development.
Training and Growth Opportunities
One of the key benefits of working at Ravensdown is the commitment to employee training and growth. If you lack certain skills, such as forklift or front-end loader operation, Ravensdown will provide the necessary training. The company also offers career pathways across multiple disciplines including logistics, agriculture, and administration, allowing you to build a long-term future in the agricultural sector.
Job Type and Contract Details
- Position: Service Centre Operator
- Location: Te Puke, Bay of Plenty, New Zealand
- Job Type: Permanent, full-time
- Hours: Includes flexibility for peak seasonal periods (Saturday mornings and evenings as required).
- Reference: Job #12498
How to Apply
If you are ready to grow your career with Ravensdown, apply today by submitting your CV and cover letter through their careers portal.
👉 Apply for this role on Ravensdown via Indeed
Why Join Ravensdown?
Joining Ravensdown means more than just a job – it’s an opportunity to contribute to New Zealand’s agricultural success and environmental sustainability. Employees enjoy being part of a co-operative that values people, invests in development, and makes a real difference in the community. With a strong focus on career progression, excellent benefits, and a supportive culture, Ravensdown is an employer of choice for those passionate about agriculture and sustainability.
FAQs
1. What is the main focus of Ravensdown?
Ravensdown focuses on smarter, sustainable farming by providing fertiliser, nutrient management, and technical advice to farmers across New Zealand.
2. Do I need a forklift license to apply?
No, while forklift and loader experience are preferred, Ravensdown offers training for suitable candidates.
3. What are the working hours for this role?
The position is full-time with flexibility for seasonal demands, including Saturday mornings and some evenings.
4. What type of employment is this role?
It is a permanent, full-time position based at the Te Puke Service Centre.
5. Does Ravensdown provide training?
Yes, Ravensdown provides training for machinery operation, stock systems, and health and safety compliance.
6. Are there career growth opportunities at Ravensdown?
Yes, employees can grow into senior roles in logistics, customer service, or agricultural support across New Zealand.
7. What benefits are included in this role?
The package includes superannuation, medical insurance, allowances, and employee development programs.
8. Is this role physically demanding?
Yes, the role requires physical fitness as you’ll be working in the yard and operating machinery.
