If you are searching for a customer service job at a strawberry farm in New Zealand, this opportunity at Good Planet Strawberry Farm in Riverhead, Auckland could be perfect for you. The farm is looking for friendly, outgoing individuals to join its hospitality and customer service team for the busy summer season. From making real fruit ice creams to assisting visitors in the pick-your-own strawberry fields, this role offers variety, training, and a fun outdoor environment. With casual hours available and a focus on creating unforgettable visitor experiences, this job is ideal for anyone with a passion for hospitality and customer care.
About Good Planet Strawberry Farm
Good Planet Strawberry Farm is a well-known pick-your-own (PYO) berry destination in New Zealand, attracting both local and international visitors. Located in Riverhead, Auckland, the farm has built a reputation for its fresh strawberries, farm shop, adventure park, and signature real fruit ice creams.
The farm is committed to premium quality produce, customer health, and sustainability. By growing a variety of berries and focusing on environmentally friendly practices, Good Planet has become an innovator in the New Zealand strawberry industry. The team works hard to provide visitors not only with fresh produce but also with an engaging and enjoyable experience on the farm.
Mission and Values
Good Planet’s mission is to deliver the best farm experience in New Zealand by combining premium produce with exceptional customer service. Their values are built on:
- Quality – Providing top-grade berries and fresh, natural food.
- Sustainability – Farming with a focus on environmental responsibility.
- Community – Creating a welcoming destination for families, friends, and international tourists.
- Customer Care – Ensuring every visitor leaves with a smile and lasting memories.
By joining this team, you will be part of a business that values both its employees and its customers.
Job Summary
This is a casual customer service role with guaranteed busy hours across Labour Weekend and the Christmas/New Year holiday period. Applicants must be available between 25th–27th October and 22nd December–4th January (except for Christmas Day when the farm is closed). Work continues until the beginning of February.
The role is varied, and you may work in the café, the adventure park, the PYO strawberry fields, or in the farm shop. Whether you are serving ice cream, helping visitors at checkout, or guiding them in the fields, the focus is always on delivering excellent customer service.
Key Responsibilities
As part of the customer service team at Good Planet Strawberry Farm, your responsibilities may include:
- Greeting and assisting visitors with a friendly and positive attitude.
- Serving customers in the café, including preparing real fruit ice creams.
- Handling customer transactions using till systems and EFTPOS/credit card payments.
- Providing information and guidance to visitors in the PYO strawberry fields.
- Supporting the adventure park team by helping families and children enjoy the activities safely.
- Maintaining cleanliness and hygiene in customer-facing areas.
- Following health and safety standards while working indoors and outdoors.
- Adapting to different roles depending on the daily schedule and visitor flow.
- Assisting in stock replenishment in the farm shop and café.
- Working as part of a dynamic team to create a fun and memorable customer experience.
Required Qualifications and Skills
To be successful in this role, you should have:
- At least 1 year of customer service or hospitality experience (retail, café, restaurant, tourism, or similar).
- Experience as a barista, bus driver, kitchen hand, or in operating EFTPOS systems (preferred but not essential).
- A friendly, outgoing personality with strong communication skills.
- A positive, can-do attitude and willingness to learn.
- Flexibility to work in various roles across the farm.
- Ability to work outdoors in different weather conditions.
- Full availability during Labour Weekend and the Christmas/New Year period.
- Legal right to work in New Zealand (citizen, resident, or visa holder).
Work Environment and Culture
Good Planet Strawberry Farm offers a fun and lively environment, where teamwork and positivity are key. Staff are encouraged to learn different roles across the farm, making every day different and engaging. The outdoor setting provides a fresh and energetic workplace, and the management team fosters a culture of support, inclusivity, and teamwork.
Salary and Benefits
- Casual hourly pay based on New Zealand hospitality/customer service standards.
- Full training provided across different roles (café, ice cream, farm shop, PYO fields, and adventure park).
- Opportunities to upskill in customer service, barista skills, and retail operations.
- A chance to work in a dynamic and supportive team.
- Fun, seasonal work in a lively outdoor setting.
Training and Growth Opportunities
Although this is a casual role, Good Planet invests in training to help staff become confident in customer-facing roles. Employees gain transferable skills in hospitality, retail, and tourism that can support future career opportunities in New Zealand or abroad.
Job Type and Contract Details
- Job Type: Casual
- Hours: Seasonal demand, especially during weekends, holidays, and summer months.
- Location: Riverhead, Auckland, New Zealand.
- Duration: Until the beginning of February, with peak demand from October to January.
How to Apply
If this role excites you and you want to be part of a vibrant summer team at Good Planet Strawberry Farm, you can apply online. Submit your application through Indeed here: Apply on Indeed
Make sure your application includes:
- Your customer service or hospitality experience.
- Availability dates during the required period.
- Your current visa or residency status in New Zealand.
- How you plan to commute to Riverhead for work.
Why Join Good Planet Strawberry Farm?
Working at Good Planet Strawberry Farm means more than just a summer job. It’s about being part of a team that makes people smile. You’ll gain valuable experience, enjoy a supportive work culture, and spend your days in a beautiful outdoor setting. For anyone who loves working with people, food, and nature, this is an opportunity not to be missed.
FAQs
Q: Do I need barista experience to apply?
A: No, but it’s a plus. Full training will be provided.
Q: What if I don’t live near Riverhead?
A: You must be able to commute daily by car, public transport, or car share.
Q: Can I work part-time instead of casual hours?
A: This role is primarily casual, but you can state your preference in the application.
Q: When does the job end?
A: The role continues until the beginning of February, with the busiest period during summer holidays.
Q: Do I need to be available every weekend?
A: Yes, especially during peak season weekends and the Christmas/New Year period.
